Version: 1.0.2 | Published: 17 May 2024 | Updated: 566 days ago

Friends and Family Test

Dataset

Summary

Type:
collections
Effective From:
01 April 2013
Applies To:
  • NHS funded inpatient and type I & II A&E services
  • Maternity services
  • Outpatient services
  • Inpatient day cases, including children and young people and accident and emergency
  • Walk-in-centres/minor injury units
  • Mental health and community healthcare
  • NHS funded ambulance and patient transport services
  • Post-COVID syndrome assessment clinic services
Topics:
  • Adult
  • Care
  • Child
  • Service
Care Settings:
  • Community health
  • Hospital
  • Maternity
  • Mental health
  • Urgent and Emergency Care
  • Walk in centre
Alternate Name:
  • FFT
  • Friends and Family Test (FFT) data collection

Documentation

Description:

The FFT asks people about their experience of services they have used and offers a range of responses.

When combined with supplementary follow-up questions, the FFT provides a way to highlight both good experience and opportunities for improvement. This kind of feedback will help us to improve NHS services.

Document Control

Scope:
Acute Trusts, Ambulance Trusts, Care Trusts, Community Trusts, Mental health Trusts, Voluntary and independent sector providers.
Technical Committee:
Data Co-ordination Board (DCB)
Mandated:
Yes
Status:
active

Legal Authorities

Legal Authority:
Section 250 of the Health and Social Care Act 2012
Legal Authority Description:
This standard is published under section 250 of the Health and Social Care Act 2012.