Version: 1.0.2 | Published: 22 Mar 2024 | Updated: 622 days ago

Hospital and Community Health Services Written Complaints Collection

Dataset

Summary

Type:
collections
Effective From:
26 June 2023
Applies To:
Hospitals and community services in secondary care
Topics:
Service
Care Settings:
  • Community health
  • Hospital
Alternate Name:
KO41a

Documentation

Description:

All NHS organisations and those delivering NHS services are required to submit an annual KO41a return.

The data required for this collection are:

  • organisation details and organisation site details
  • summary of overall numbers of complaints
  • age of patient
  • status of complainant
  • service area
  • subject area of complaint
  • profession

Document Control

Scope:
NHS Hospital and Community Health Services (secondary care)
Technical Committee:
Standardisation Committee for Care Information (SCCI)
Contributor:
Department of Health and Social Care
Mandated:
Yes
Status:
active

Legal Authorities

Legal Authority:
Section 259 of the Health and Social Care Act 2012